4. Avoiding and addressing misunderstandings

Our aim is to deliver you a great job, on time, for the fee we agree. We seek to minimise any misunderstandings through clear communication and ask that if, when you see a draft, you are dissatisfied with it, you bring it to our attention as soon as possible and we will do everything we can to address your concerns. We ask that you broach such a matter verbally and also put your concerns in writing, providing clear reference to what you see as the problem/s. If, in the end, you have given us proper opportunity to address your concerns and still consider that we have failed to deliver work that meets your brief, you will be free to terminate your contract with us. If this happens, you undertake to make no use whatsoever of any material we have prepared for you and you agree that we are not responsible for any loss of income or for any costs or damages suffered by you or any other third party for whom we have undertaken work through you.

5. Payment terms and conditions

We will invoice you on the day we complete your work, which is to be paid within 14 days, unless we agree otherwise in writing. We may, for example, agree that you will pay in instalments over the duration of the project. Payment is to be made by direct bank transfer, to the account shown on the invoice. If you are making electronic payment and your accounts department requires additional information to that shown on the invoice, they must request this information from us in time to complete payment by the specified date. The existence of any standard payment practice in your company's accounts department will not alter your obligation to make payment on the due date. In the event of premature termination of the project by you for any reason, no reduction in fee will be due, and the full sum agreed between us for the work contracted will immediately become due for payment. NEXT PAGE...

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